Wendy Shorter is a member of the Association of Master Upholsterers and Soft Furnishers and has adopted their Code of Practice.

When instructing an Association Member you will be dealing with a professional who will oversee all aspects of the work.

All members are assessed prior to joining and are regularly re-assessed to maintain standards.  Wendy Shorter has been a member of the Association of Master Upholsterers & Soft Furnishers since 1999.

By using a member of a bona fide Association like the Association of Master Upholsterers and Soft Furnishers you can be assured that you are dealing with a bona fide organisation prepared to publicly declare their standards.

The code is intended to reassure consumers that when dealing with a member they can expect that certain undertakings will be made in respect of quality and service.

Consumers who deal with members of the AMUSF will be able to engage the services of a member in the knowledge that they are approved, capable of undertaking the work to a high standard and are covered by public liability insurance.

Additionally, consumers can be further reassured that in the unlikely event of a contract not being completed to their satisfaction, the Association has in place procedures for addressing complaints.

All members subscribing to the code are assessed for quality.

• Insurance - All members subscribing to the code are required to hold current public liability insurance.
• Estimate/Quotations - All members should issue detailed estimates indicating full details of the work to be undertaken.
• Deposits/Payments - Details relating to deposits and final payments must be clearly identified.
• Delivery Dates - These should be determined at the outset but members cannot be held responsible for delays beyond their control.
• Delays - Members are obliged to keep consumers informed of delays.
• Specifications - Specifications should be included in any contract: fabric, fillings, trimmings etc.
• Customers own materials - The code defines the responsibilities of the parties with regard to customers own materials.  In short, if a consumer supplies their own material the responsibility for quality and performance lies wholly with the consumer.
• Customers own specifications - Where consumers provide their own specifications the code states that the responsibility lies with the consumer.  An example is where a consumer provides curtain width and drop or where they provide dimensions for a bespoke piece of furniture.

By far the most common complaints we receive relate to contractual disputes where consumers claim they have not received what they ordered.  Written contracts, estimates or quotations ensure that all parties know exactly what is to be supplied, when and at what cost.